Privacy Policy

Effective Date: August 24, 2026

Valtrust Facility Services ("Valtrust," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when you visit our website, request an estimate, schedule a cleaning service, communicate with us, or otherwise interact with our business.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have regarding your information.

1. Information We Collect

We may collect the following types of information:

Personal Information

Depending on how you interact with Valtrust, we may collect:

Name
Email address
Phone number
Service or property address
Billing and payment information
Information provided when requesting an estimate or scheduling a service
Communication preferences
Information related to your cleaning service and service history

Customer Communication

We may maintain records of:

Customer inquiries
Estimate and service requests
Appointment and scheduling information
Customer preferences or special instructions
Service history
Customer feedback, complaints, or other communications

Website and Technical Information

When you visit our website, we may automatically collect certain non-personal information, such as:

IP address
Browser type
Device information
Website pages visited
General website usage information
Cookies and similar technologies

2. How We Use Your Information

Valtrust may use the information we collect to:

Provide, schedule, and manage cleaning services
Respond to questions, inquiries, and requests for estimates
Communicate with customers regarding appointments and services
Process payments and transactions
Provide customer support
Improve our services and customer experience
Maintain business and service records
Send service-related notifications and updates
Send promotional or marketing communications when permitted and, where required, with your consent
Protect the security and integrity of our business, website, customers, and services
Comply with applicable legal and regulatory requirements

3. SMS Messaging

If Valtrust offers SMS/text messaging and you choose to opt in, you may receive text messages related to your services, appointments, customer support, estimates, scheduling, or other communications for which you have provided consent.

SMS Consent

By opting into text messaging, you agree to receive SMS messages from Valtrust Facility Services at the phone number you provided.

You will only receive SMS messages after providing the appropriate consent.
Message frequency may vary depending on your interactions with Valtrust.
Message and data rates may apply depending on your mobile carrier and plan.
Consent to receive text messages is not a condition of purchasing services from Valtrust.

Opting Out

You may stop receiving SMS messages at any time by replying STOP to a message from Valtrust.

After receiving an opt-out request, we will take reasonable steps to stop sending further SMS messages, except where additional messages are necessary to process your request or as otherwise permitted by applicable law.

For assistance, reply HELP or contact us using the information provided in Section 10

SMS Data Protection

Valtrust Facility Services does not sell, rent, or share SMS/text messaging opt-in information, including phone numbers and consent records, with third parties or affiliates for their own marketing or promotional purposes.

SMS opt-in information may be shared with service providers that assist Valtrust with delivering and managing text messages, solely for the purpose of providing those services.

4. Information Sharing and Disclosure

Valtrust does not sell, rent, or trade your personal information.

We may share information when reasonably necessary to operate our business and provide services, including with:

Service Providers

We may share information with trusted third-party service providers that assist us with business operations, such as:

Payment processing
Scheduling and appointment management
Customer communication
SMS/text messaging services
Website hosting and technology services
Business administration and related support services

These providers may only use information as necessary to perform services on our behalf or as otherwise permitted by applicable law.

Legal Requirements

We may disclose information when required or permitted by law, including when necessary to:

Comply with a legal obligation
Respond to a valid legal request, court order, or governmental request
Protect the rights, property, or safety of Valtrust, our customers, employees, or others
Investigate suspected fraud, security issues, or unlawful activity

Business Transfers

If Valtrust is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.

SMS/text messaging opt-in information and consent records are excluded from sharing for third-party marketing or promotional purposes.

5. Data Security

Valtrust takes reasonable measures to protect personal information from unauthorized access, use, alteration, or disclosure.

Depending on the type of information and systems involved, reasonable safeguards may include:

Secure access controls
Password protection and authentication
Secure handling of customer information
Limiting access to information to individuals who need it for business purposes
Reasonable administrative, technical, and physical safeguards

Although we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website functionality
Remember certain preferences
Understand website traffic and usage
Improve the customer experience
Analyze the effectiveness of our website and services

You may be able to control or disable cookies through your web browser settings. Disabling cookies may affect certain website features.

7. Your Choices and Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

Request access to certain personal information we maintain about you
Request correction of inaccurate information
Request deletion of personal information where applicable
Opt out of certain marketing communications
Unsubscribe from marketing emails using the unsubscribe instructions included in those communications
Opt out of SMS communications by replying STOP
Withdraw consent for certain communications where applicable

To make a privacy-related request, please contact Valtrust using the contact information in Section 10.

8. Third-Party Websites and Services

Our website or communications may contain links to websites or services operated by third parties.

Valtrust is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of those websites before providing them with personal information.

This Privacy Policy applies only to information collected or processed by Valtrust Facility Services.

9. Changes to This Privacy Policy

Valtrust Facility Services may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.

When changes are made, we will update the Effective Date at the top of this policy. The most current version will be made available through our website.

10. Contact Us

If you have questions about this Privacy Policy, your personal information, or how Valtrust Facility Services handles your information, please contact us:

Valtrust Facility Services
4000 Williamsburg Ct
Fairfax, VA 22032
Email: info@valtrustservices.com
Phone: 571-378-1787 or 703-712-8892

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.